Shipping Charges: Domestic shipments within the contiguous 48 states pay 11% of the merchandise value for values of $135 or more. Shipping charges for lower merchandise values are as follows $0-15 = $6 (plus a $5 small order fee); $15-40 = $8; $40-70 = $11; $70-100 = $13; and $100-135 = $15.
Delivery: Orders generally ship within 48 hours of receipt except on weekends. This time may be longer during our peak season in April-May. Most of our products leave from Maryland; depending on the distance involved, you should receive them in one to five business days from the time they leave the warehouse.
Carriers: We use FedEx ground, FedEx freight, UPS ground, and other services.
Destinations Outside the Continental US: For rate estimates call 508-888-8305 or Email us.
International shipments may be subject to customs delays and fees which are the responsibility of the buyer.
Returns: You may return items within 30 days of the invoice date, in original condition and original packaging. Unless the return results from our error, a 15% restocking fee will be charged. See “How to Make Returns” below.
Damaged Goods: We are not responsible for damage to your shipment that is done by the carrier. Please report such damage to the carrier immediately, and then advise us so that we can provide any replacements needed.
Other Defects:
WARRANTIES: All of the fence chargers and some of the other products that we offer come with manufacturer’s warranties. If you have a problem with one of these products, please call the manufacturer for advice, repair, replacement, or a refund.
PERFORMANCE: Should any product you purchase from us prove defective, please contact us within 20 days of your invoice date so that we can confirm your problem and arrange for an exchange, replacement, or refund.
Consultation: In general, if you have any problem with your animal control measures, please call or Email us and we will try to help. If the difficulty involves one of our products, we will do our best to work things out with you. We do have a lot of useful experience, and we’re realistic about our products’ practical abilities.
How to Make a Return:
Call ahead (508-888-8305) for a return authorization number to ensure that you receive proper credit when your item reaches us.
Enclose a copy of the Email record or original packing slip and circle the items being returned. Then wrap the package securely and send it to The McGregor Fence Company, RA# ________; ATT. Nhia Lee, c/o Ferber Warehousing; 6841 North Rochester Road; Rochester Hills, MI 48306.